Terms and Conditions

Effective Date: [02-12-24]

Welcome to Digital Craft Haven (https://digitalcrafthaven.com). These Terms and Conditions govern your use of our website and the purchase of our digital products. By using our website or making a purchase, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By accessing or using our website, you confirm that you are at least 18 years old, or that you have the permission of a parent or guardian. If you do not meet these requirements, you must not access or use our services.

2. Products and Services

At Digital Craft Haven, we offer a variety of digital products such as:

  • Reel Bundles
  • Templates
  • eBooks
  • And more digital products designed for marketing or productivity purposes

Each product is sold with either standard usage rights or specific licenses, such as master resell rights or private label rights, which are clearly mentioned on the product page. Please review the details for each product before making a purchase to ensure you understand the usage permissions.

3. Payment Processing

We accept payments through PhonePe Payment Solutions and PayPal. By completing a purchase, you agree to the terms and conditions set forth by these payment processors. Digital Craft Haven does not store your payment information; all financial details are handled securely by our payment providers.

Platform Charges We charge a Platform Fee for payments processed through PhonePe to cover payment processing costs and service maintenance. This fee is added to each transaction and will be clearly displayed at checkout. By proceeding with a payment via PhonePe, you agree to these additional charges.

Currency Conversion Charges For international customers using PayPal, currency conversion fees may apply. These charges are calculated by PayPal based on real-time exchange rates and may vary depending on the currency selected. The total charge, inclusive of any conversion fees, will be displayed before you complete the transaction. By using PayPal for cross-currency transactions, you agree to these potential additional charges.

4. User Accounts

When placing an order, you have the option to create an account by ticking the “Create an Account?” checkbox during the checkout process. If you create an account, your details will be stored in our database, allowing you to log in, view your order history, and download your purchased digital products.

  • For Account Holders: You can log in to access and download your purchases at any time. Products will also be sent to your registered email address.
  • For Non-Account Holders: You will receive your purchased digital products via email.

You are responsible for maintaining the confidentiality of your account login details and for any activity that occurs under your account.

5. Refund Policy

Due to the nature of digital products, we do not provide refunds once a purchase has been completed. However, if you encounter any issues with accessing or downloading your product, please reach out to us via our Contact Us page for assistance.

6. Use of Digital Products

All digital products purchased from Digital Craft Haven are for personal or commercial use as outlined in the product descriptions. For products with master resell rights or private label rights, specific permissions will be mentioned on the product page.

Please adhere to the terms and conditions of each product’s license. Unauthorized distribution, resale, or reproduction of our products is strictly prohibited.

7. Limitation of Liability

While we strive to offer high-quality digital products and services, we cannot guarantee that every product will be error-free or perfectly suited to your needs. Additionally, although we are willing to assist with any copyright issues or other concerns related to our products, we do not guarantee resolution of such issues.

By purchasing from Digital Craft Haven, you agree that we, including Harshal Parimal Machhi, will not be liable for any indirect, incidental, or consequential damages that may arise from your use of our products.

8. Intellectual Property

All content available on Digital Craft Haven, including but not limited to text, images, logos, and digital products, is the intellectual property of Digital Craft Haven or its licensors. You may not copy, modify, or distribute any content without our express permission, unless such permission is provided through specific product licenses (e.g., master resell rights or private label rights).

9. Marketing and Communication

We believe in giving you full control over your communications. You will only receive marketing emails, newsletters, or special offers if you manually opt-in during checkout or account creation.

You can manage your communication preferences by adjusting your settings in your account or opting out via the unsubscribe link in any email you receive from us.

10. Facebook Ad Disclaimer

We use Facebook Ads to promote Digital Craft Haven products and services, targeting users in India and other regions as applicable. Our advertising campaigns comply with Facebook Advertising Policies and all relevant guidelines for transparency and user protection.

  • Platform Relationship: This site, Digital Craft Haven, is not part of the Facebook website or Facebook Inc., and is not endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc. Any advertising content displayed on Facebook is designed to inform users about our offerings, such as digital templates, eBooks, and marketing resources.
  • Ad Targeting and Content: Our ads may be targeted based on user interests, demographics, and online behavior to ensure relevancy. By interacting with our ads, users may be directed to the Digital Craft Haven website for further information.

For questions or concerns about our advertising practices, please feel free to contact us.

11. Use of Tidio Chat

We use Tidio Chat on our website to provide real-time support and improve customer service. By using the chat feature, you agree to the following:

  1. Communication Scope:
    The chat feature is for resolving queries related to our products, services, and general information. Any misuse of the chat system, including offensive or irrelevant messages, may result in a restriction or suspension of access.
  2. User Responsibility:
    You are responsible for ensuring that any information you provide during chat interactions is accurate and does not violate any laws or regulations.
  3. Data Collection:
    Information shared through Tidio Chat may be used to enhance our services and provide better support. For details on how your data is handled, refer to our Privacy Policy.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Maharashtra, India. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts located in Maharashtra.

13. Changes to Terms and Conditions

Digital Craft Haven reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the website constitutes your acceptance of any changes to the Terms and Conditions.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us via our Contact Us page.

By using our website and services, you agree to be bound by these Terms and Conditions.

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